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Privacy Policy

Last updated: January 1, 2025

1. Introduction

Craftsmanship Gardening ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website or use our services.

2. Information We Collect

Personal Information

• Name and contact information (email, phone number, address)
• Project details and preferences
• Communication records
• Payment information (processed securely through third-party providers)

Automatically Collected Information

• IP address and browser information
• Website usage data and analytics
• Cookies and similar tracking technologies
• Device and operating system information

3. How We Use Your Information

We use your personal information to:

• Provide and improve our gardening and landscaping services
• Communicate with you about projects and appointments
• Process payments and manage billing
• Send service updates and promotional materials (with your consent)
• Analyze website usage and improve user experience
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

• Consent: For marketing communications and non-essential cookies
• Contract: To provide our gardening services
• Legitimate Interest: For website analytics and business communications
• Legal Obligation: For tax and accounting requirements

5. Information Sharing

We do not sell your personal information. We may share your data with:

• Service providers and contractors who assist in our operations
• Payment processors for billing purposes
• Legal authorities when required by law
• Business successors in case of merger or acquisition

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Customer records: 7 years for tax and legal compliance
• Marketing data: Until you withdraw consent
• Website analytics: 26 months maximum

7. Your Rights (GDPR)

If you are in the EU/EEA, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

8. Cookies and Tracking

We use cookies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience
• Provide targeted content

You can control cookies through your browser settings. For more information, see our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure.

10. International Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place to protect your data.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites.

13. Updates to This Policy

We may update this privacy policy periodically. We will notify you of significant changes through our website or direct communication.

14. Contact Us

For questions about this privacy policy or to exercise your rights, contact us at:

Data Protection Officer:
Email: [email protected]
Phone: (555) 123-GARDEN
Address: 123 Garden Lane, Green Valley, CA 90210

If you are in the EU/EEA and have concerns about our data handling, you can contact your local data protection authority.